Shipping Policy

Welcome to Tsloverstore!

We will deliver your order as fast as possible, but subject to some force majeure factors, such as transportation companies on vacation, weather, etc., the delivery time of the order may be greater than our delivery timeframe, if you have any questions about your order, please contact customer service email service@tsloverstore.com.

Shipping:
For orders under $69, our shipping rate is $8.99.
Orders greater than or equal to $69 have free shipping.

Delivery time:
Delivery time = processing time + shipping time
Processing time: 3~7 working days.
Transportation time:
We currently only support shipping to the following countries. Below are the specific shipping times.
United States: 7~15 working days.
Canada: 7~20 working days.
U.K.: 7~15 working days.
Australia: 7~15 working days.
Italy: 7~15 working days.
Spain: 7~15 working days.
France: 7~15 working days.
Austria: 7~15 working days.
Germany: 7~15 working days.
Denmark: 7~15 working days.
Belgium: 7~15 working days.
Greece: 7~15 working days.
Finland: 7~15 working days.
Norway: 7~15 working days.
Ireland: 7~15 working days.
Czech Republic: 7~15 working days.
Netherlands: 7~15 working days.
Slovakia: 7~15 working days.
New Zealand: 7~15 working days.
Sweden: 7~15 working days.
Portugal: 7~15 working days.

HOW CAN I GET MY TRACK&TRACE CODE?

Once your order has been filled, you will receive a Shipping Notification email. If you don't receive an email, you can look up your spam folder. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.


Order Address Error

Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

WILL MY PACKAGE BE DELIVERED TO MY HOUSE OR TO THE POST OFFICE FOR ME TO PICK IT UP?

Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

HOW DO I TRACK MY ORDER?

For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through: www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au

WHY DO I HAVE TO PAY THE STANDARD SHIPPING COST FOR MY ORDER?

1. In general, the free standard shipping fee is only applicable to orders with a total value (after discount) over US$79. Otherwise, the corresponding shipping fee will need to be paid according to the order.

Any Query, Pls contact via E-mail: service@tsloverstore.com, our customer service team will response ASAP.